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Excellence in Service Award 2013

Winner of Service
Excellence Award 2013

Benefits of booking direct with our Loch Lomond Hotel, Leisure Club and Spa


Feel confident knowing that you will always get the best available rate at the BEST WESTERN Buchanan Arms Hotel and Spa.

When you next make a booking, we guarantee that you will always receive the best possible rates providing you book directly through the hotel website, or via the hotel reservation desk.

Best rate guarantees aren’t the only benefit of booking directly with us:-

• Everything the way you want it. That's because the hotel will document your room preferences and have everything ready for your arrival.
• Pre-arrival assistance. To help you plan your stay, we'll send you a pre-arrival welcome email inviting you to let us know of any special requirements you may have for your stay.
• Your booking is directly with the hotel, not with a faceless corporation like Expedia or which charges hotels extortionate commission and transaction costs.
• You can contact the hotel easily and directly at any time. When you book through a third party booking agent on line, they deliberately withhold the hotel’s contact details
• Quality assurance – The BEST WESTERN Buchanan Arms Hotel is independently quality assured by the national hotel grading agencies on a continuous, professional basis.
• Total privacy and security. You can trust us to protect your online transactions.
• Great customer service. The hotel is here to assist you 24 hours a day, 365 days a year.
• No hidden costs or penalties. All room charges and taxes are shown up front on our website. And there are no additional fees to modify an existing reservation.
• Always at your discretion, we will add your details to our guest database so that you rare entitled to receive loyalty rewards, special deals exclusively for returning guests, and advance notification of all our latest news, deals and offers

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Hotel info at a glance: